{"id":592,"date":"2023-02-16T12:10:31","date_gmt":"2023-02-16T12:10:31","guid":{"rendered":"https:\/\/uandbcleaning.hu\/gyik\/"},"modified":"2023-02-27T09:51:08","modified_gmt":"2023-02-27T09:51:08","slug":"faq","status":"publish","type":"page","link":"https:\/\/uandbcleaning.hu\/en\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"<div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow   avia-builder-el-0  el_before_av_one_full  avia-builder-el-first   container_wrap fullsize' style=' '  ><div   data-size='featured'  data-lightbox_size='large'  data-animation='slide'  data-conditional_play=''  data-ids='139'  data-video_counter='0'  data-autoplay='false'  data-bg_slider='false'  data-slide_height=''  data-handle='av_slideshow_full'  data-interval='5'  data-class=' '  data-el_id=''  data-css_id=''  data-scroll_down=''  data-control_layout='av-control-default'  data-custom_markup=''  data-perma_caption=''  data-autoplay_stopper=''  data-image_attachment=''  data-min_height='0px'  data-lazy_loading='disabled'  data-src=''  data-position='top left'  data-repeat='no-repeat'  data-attach='scroll'  data-stretch=''  data-default-height='28.666666666667'  class='avia-slideshow avia-slideshow-1  av-control-default av-default-height-applied avia-slideshow-featured av_slideshow_full   avia-slide-slider '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 28.666666666667%;' ><li  class=' av-single-slide slide-1 ' ><div data-rel='slideshow-1' class='avia-slide-wrap '   ><div class = \"caption_fullwidth av-slideshow-caption caption_center\"><div class = \"container caption_container\"><div class = \"slideshow_caption\"><div class = \"slideshow_inner_caption\"><div class = \"slideshow_align_caption\"><h2  style='font-size:48px; ' class='avia-caption-title  '  itemprop=\"name\" >Frequently asked questions and answers<\/h2><\/div><\/div><\/div><\/div><\/div><img decoding=\"async\" class=\"wp-image-312 avia-img-lazy-loading-not-312\"  src=\"https:\/\/uandbcleaning.hu\/wp-content\/uploads\/2020\/03\/alexandra-gorn-JIUjvqe2ZHg-unsplash-1500x430.jpg\" width=\"1500\" height=\"430\" title='alexandra-gorn-JIUjvqe2ZHg-unsplash' alt=''  itemprop=\"thumbnailUrl\"   \/><div class='av-section-color-overlay' style='opacity: 0.3; background-color: #494949; '><\/div><\/div><\/li><\/ul><\/div><\/div><div id='after_full_slider_1'  class='main_color av_default_container_wrap container_wrap fullsize' style=' '  ><div class='container' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-592'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-equal-height-column-flextable -flextable' ><div class=\"flex_column av_one_full  no_margin flex_column_table_cell av-equal-height-column av-align-middle av-zero-column-padding first  avia-builder-el-1  el_after_av_slideshow_full  el_before_av_section  avia-builder-el-no-sibling  \" style='background: #ffffff; background-color:#ffffff; border-radius:0px; '><div  class='avia-icon-list-container   avia-builder-el-2  avia-builder-el-no-sibling '><ul class='avia-icon-list avia-icon-list-left av-iconlist-big avia_animate_when_almost_visible avia-iconlist-animate'>\n<li><div  style='background-color:#f5be18; border:1px solid #ffffff; ' class='iconlist_icon  avia-font-entypo-fontello'><span class='iconlist-char ' aria-hidden='true' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='av_iconlist_title iconlist_title   '  itemprop=\"headline\"   style='font-size:21px; '>How to order the cleaning service and what to do after?<\/h4><\/header><div class='iconlist_content av_inherit_color '  itemprop=\"text\"   style='color:#0f0f0f; font-size:16px; '><ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Please f<a href=\"https:\/\/uandbcleaning.hu\/en\/ask-our-offer\/\">ill in our request form<\/a> so that we can record your request in our system.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">We will process your request within 48 hours and send you an offer by email.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">If you accept our offer, we will contact you to discuss the details of the cleaning service and arrange a suitable time to carry out the cleaning.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">The cleaner will arrive on site at the agreed time and complete the agreed cleaning tasks.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">When the work is completed, we will issue and send you an invoice in email.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">If you require our cleaning service on a regular basis, we will agree on the frequency and suitable times after the first session. The cleaner will carry out the cleaning tasks again at the agreed time.<\/span><\/li>\n<\/ul>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<li><div  style='background-color:#f5be18; border:1px solid #ffffff; ' class='iconlist_icon  avia-font-entypo-fontello'><span class='iconlist-char ' aria-hidden='true' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='av_iconlist_title iconlist_title   '  itemprop=\"headline\"   style='font-size:21px; '>How long in advance do I need to give notice of my cleaning needs?<\/h4><\/header><div class='iconlist_content av_inherit_color '  itemprop=\"text\"   style='color:#0f0f0f; font-size:16px; '><p><span style=\"font-weight: 400;\">The sooner the better. We are constantly expanding our cleaning team to shorten the waiting time for our prospective customers, but our staff are still extremely busy and may have to wait up to 2+ weeks to complete certain jobs. We strive to complete the cleaning jobs within 7 days. Orders within 24 hours can only be accepted in very exceptional circumstances.<\/span><\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<li><div  style='background-color:#f5be18; border:1px solid #ffffff; ' class='iconlist_icon  avia-font-entypo-fontello'><span class='iconlist-char ' aria-hidden='true' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='av_iconlist_title iconlist_title   '  itemprop=\"headline\"   style='font-size:21px; '>How can I pay for the service?<\/h4><\/header><div class='iconlist_content av_inherit_color '  itemprop=\"text\"   style='color:#0f0f0f; font-size:16px; '><p><span style=\"font-weight: 400;\">Our customers can pay for the cleaning service by bank transfer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<li><div  style='background-color:#f5be18; border:1px solid #ffffff; ' class='iconlist_icon  avia-font-entypo-fontello'><span class='iconlist-char ' aria-hidden='true' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='av_iconlist_title iconlist_title   '  itemprop=\"headline\"   style='font-size:21px; '>Do I have to stay on site during the cleaning service?<\/h4><\/header><div class='iconlist_content av_inherit_color '  itemprop=\"text\"   style='color:#0f0f0f; font-size:16px; '><p><span style=\"font-weight: 400;\">No. For the first time or in case of a one-time cleaning session, it is advisable to meet the cleaner on spot at the beginning of the session to agree on the exact cleaning tasks and procedure and also to take over the work in this way. In between the cleaner is able to work independently.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<li><div  style='background-color:#f5be18; border:1px solid #ffffff; ' class='iconlist_icon  avia-font-entypo-fontello'><span class='iconlist-char ' aria-hidden='true' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='av_iconlist_title iconlist_title   '  itemprop=\"headline\"   style='font-size:21px; '>If I order cleaning on a regular basis, will the same cleaner do the work?<\/h4><\/header><div class='iconlist_content av_inherit_color '  itemprop=\"text\"   style='color:#0f0f0f; font-size:16px; '><p><span style=\"font-weight: 400;\">We endeavour to ensure that the same colleague carries out the cleaning when you order regularly. If this certain colleague is not available, we will offer a replacement or rescheduling.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<li><div  style='background-color:#f5be18; border:1px solid #ffffff; ' class='iconlist_icon  avia-font-entypo-fontello'><span class='iconlist-char ' aria-hidden='true' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello'><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='iconlist_content_wrap'><header class=\"entry-content-header\"><h4 class='av_iconlist_title iconlist_title   '  itemprop=\"headline\"   style='font-size:21px; '>Is it possible to make a site inspection in advance?<\/h4><\/header><div class='iconlist_content av_inherit_color '  itemprop=\"text\"   style='color:#0f0f0f; font-size:16px; '><p><span style=\"font-weight: 400;\">Yes, in some cases it is even reasoned.. We can do a site visit for a reasonable fee, which we will waive partially or entirely if the cleaning job is completed and the final price exceeds a certain amount.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class='iconlist-timeline'><\/div><\/li>\n<\/ul><\/div><\/div><\/div><!--close column table wrapper. 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